Shipping policy
Town Gear Essentials Shipping Policy
Order Processing
Orders are processed within 1-2 business days of placement. Custom orders (personalized items such as jerseys with specific names or numbers) may require additional processing time, typically 7-10 business days, due to their personalized nature. We appreciate your patience as we ensure each custom product meets our quality standards.
Shipping Methods and Delivery Times
We offer the following shipping options:
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Standard Shipping (3-7 business days):
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Available for orders within the United States.
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Expedited Shipping (2-3 business days):
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Available at an additional cost, calculated at checkout.
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Delivery timelines begin once your order has shipped, not from the order date. Once shipped, you'll receive a tracking number via email to monitor your shipment.
Shipping Costs
Shipping costs vary based on the method selected, order weight, and destination. The total shipping cost will be displayed at checkout before you complete your purchase.
Free Shipping
Enjoy free standard shipping on all local orders within a 5 mile radius.
International Shipping
Currently, we only ship within the United States. We apologize for any inconvenience and look forward to expanding our shipping capabilities in the future.
Lost or Damaged Items
If your order arrives damaged or is lost during transit, please contact us immediately at [your email address]. We'll work promptly to resolve any issues and ensure your satisfaction.
Incorrect Addresses
Please verify your shipping address during checkout. Town Gear Essentials is not responsible for orders shipped to incorrect addresses provided by the customer. Any returned items due to incorrect addresses may incur additional shipping charges to resend.
Questions or Concerns?
For any shipping-related inquiries or special requests, please reach out to us at info@towngearessentials.com. We're here to help!