Shipping policy

Shipping Policy

Order Processing

Stock items ship within 1 to 2 business days. Custom and personalized items, meaning anything with a name, number, or team logo, are made to order and take 2 to 3 weeks to produce before they ship. We will confirm your production timeline by email after your order is placed.

Shipping Methods and Delivery Times

Standard shipping: 3 to 7 business days after your order ships.

Expedited shipping: 2 to 3 business days after your order ships, available at checkout for an additional cost.

Delivery estimates begin when your order ships, not when you place it. You will receive a tracking number by email as soon as it ships.

Shipping Costs

Shipping is calculated at checkout based on the method you select, order weight, and destination. You will see the exact cost before you pay.

Free Local Delivery

We offer free local delivery to eligible addresses in West Bridgewater, MA. If your delivery address qualifies, the free local delivery option will appear at checkout. There is no minimum order.

Where We Ship

We ship within the United States only. We do not currently ship internationally.

Lost or Damaged Shipments

If your order arrives damaged or does not arrive, email info@towngearessentials.com and we will resolve it.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an address entered incorrectly. Packages returned to us for a bad address can be reshipped at the customer's cost.

Questions

Email info@towngearessentials.com or call 857-928-8411. We answer within 1 business day, Monday through Friday.