FAQ: Ordering, Shipping & Returns

In-stock items ship within 1–2 business days. Custom and personalized items (names, numbers, embroidery, sublimation) are made to order and typically take 2–3 weeks from order to delivery. Preorder items ship after the preorder window closes. See the product page for that drop's timeline.

Preorder items are produced in batches after the ordering window closes. This keeps prices down and guarantees your size. You can cancel a preorder any time before it ships. Just email us. Once it ships, our standard return policy applies.

Yes, that is our specialty. Look for "Custom" products, use the Build Your Uniform tool, or email us your idea. Please double-check spelling, numbers, and sizes before submitting, because personalized items are final sale.

Yes, and it's free. Check out our Team Store Program and Fundraising Program. We build the store, handle orders and fulfillment, and your program can earn money on every sale.

Calculated at checkout based on weight and destination. West Bridgewater addresses get free local delivery, which appears as a delivery option at checkout with no shipping charge. In a nearby town? Email us before you order. We are often at fields and events in the area and can usually arrange a hand-off.

Standard shipping takes 3–7 business days after your order ships; expedited (2–3 business days) is available at checkout. You'll get a tracking number by email as soon as your order ships.

Not yet. We currently ship within the United States only.

Personalized items (names, numbers, custom designs) are final sale. Non-customized items can be returned within 14 days of delivery for a full refund to your original payment method, provided they are unworn, unwashed, with tags attached and in the original packaging. There is no restocking fee. Return shipping is paid by the customer. Email info@towngearessentials.com with your order number to start a return and get approval first, because returns sent without prior approval cannot be accepted. Full terms are in our Return and Exchange Policy.

Email info@towngearessentials.com within 5 days of delivery with photos. We will replace it or refund it at no cost to you, and we cover return shipping. This applies to custom items as well.

For non-custom items, the fastest route is to return the original for a refund and place a new order. Not sure on sizing? Check our Size Guide before you buy, or email us. We're happy to help you pick.